Connect with customers where they already are

Text messaging gives businesses a simple way to communicate with customers quickly and conveniently. With GoTime360, you can use SMS to follow up on inquiries, send reminders and updates, answer questions, and stay connected throughout the customer relationship.

How Businesses Can Use Text Messaging

SMS can be useful for more than traditional marketing. With the right setup, text messaging can become part of your everyday customer communication and follow-up process.

• Follow up with new inquiries. Respond quickly when someone submits a form or reaches out through your website.


• Send appointment reminders. Keep customers informed about upcoming appointments, events, or scheduled services.


• Provide updates. Send timely information about orders, services, schedules, or other customer communications.


• Answer questions. Give customers a convenient way to communicate with your business by text.


• Follow up after a service. Check in with customers after an appointment or completed service and continue the conversation.


• Request reviews. Automatically send a follow-up message asking customers to share their experience after a completed service or purchase.


• Automate routine communication. Set up workflows that send the right message at the right time without requiring your team to remember every follow-up.

Text Messaging + Automation

One of the biggest advantages of using SMS through GoTime360 is the ability to connect text messaging with the rest of your customer communication.

For example, when someone submits a contact form on your website, you can automatically send a text confirming that their inquiry was received and notify your team that a new inquiry has arrived. Additional messages can be triggered as the conversation or service process moves forward.

This can help your team respond more consistently while giving customers a faster, more convenient experience.

Keep the Conversation Going

Text messaging works especially well when it's part of a larger communication strategy. Instead of relying on your team to remember every follow-up, GoTime360 can help organize conversations, automate routine messages, and keep customer communication in one place.

Whether you're following up on a new inquiry, reminding someone about an appointment, checking in after a service, or requesting a review, SMS can help you stay connected without adding another complicated system to your workflow.

Ready to Put Text Messaging to Work?

GoTime360 combines SMS, customer communication, forms, follow-up, and automation in one platform. If you're looking for a better way to stay connected with customers and keep your team on top of follow-up, we'd be happy to show you what's possible.

Originally published: 2020 · Last updated: September 2026